Refund policy
At NST Bags, customer satisfaction is our priority.
We offer a 14-day return and exchange policy, meaning you have 14 days after receiving your order to request a return or exchange.
Returns & Exchanges Eligibility
To be eligible for a return or exchange:
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The item must be unused, unworn, and in the same condition that you received it.
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All original tags, packaging, and accessories must be included.
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A valid receipt or proof of purchase is required.
To start a return or exchange request, please contact us at:
Returns must be approved before shipping. Items sent without prior authorization will not be accepted.
Return Address:
[INSERT NST BAGS RETURN ADDRESS]
Damages & Incorrect Items
Please inspect your order upon delivery.
If your item is:
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damaged,
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defective,
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or incorrect,
contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Final sale or discounted items
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Used or damaged products caused by customer use
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We offer easy product exchanges within 14 days.
The fastest way to receive a different item is:
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Request a return approval.
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Send back the original product.
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Place a new order once your return is accepted.
European Union — 14 Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Items must remain unused, in original condition, and include packaging and proof of purchase.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
If approved:
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Refunds will be issued to your original payment method.
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Processing time: up to 10 business days.
Please note that banks or credit card providers may require additional processing time.
If more than 15 business days have passed since approval, please contact us at: